Job Opportunity: Reference Coordinator (Canadian Museum of ...

Job Opportunity: Reference Coordinator (Canadian Museum of Immigration at Pier?21)

Posted by CLA Govt Library and Info Mgmt Professionals Network on 2013/03/30

Reference Coordinator (Bilingual) ? 2 Positions

Reports to: Reference Services Manager
Grade: 3
Duration: 12 month contract position

Purpose of Position

This position requires a high level of enthusiasm and dedication to customer service with the ability to multitask in a busy library environment. Strong problem-solving skills, analytical skills and attention to detail are a must. Interest in genealogy and/or history is an asset.

Reporting to the Reference Services Manager, the Reference Coordinator will work with the Museum?s visitors to locate, authenticate and analyse a variety of records related to immigration and genealogy. This includes books, databases, periodicals, and a wide variety of digital and hard copy sources including the Museum?s story and image collections.

The Reference Coordinator provides comprehensive reference services including conducting reference interviews; responding to reference inquiries using computerized information retrieval services and manual sources; serving the daily visitors to the Scotiabank Family History Centre as well as those who write, call and email; helping select materials for inclusion in the reference collection and cataloguing acquisitions; and assisting in determining areas that require strengthening.

Essential Position Functions

The Reference Coordinator will:

• Respond to public research requests (onsite, by telephone, mail and email) through online research, databases, books and microfilm
• Photocopy, file and scan
• Edit and print digital files
• Catalogue new acquisitions
• Help with data entry
• Maintain proper care and maintenance of all documents handled
• Create finding aids (indexes, catalogues, etc.)
• Assist with new staff orientation and train seasonal staff and volunteers
• Maintain visitation statistics for the Scotiabank Family History Centre
• Help resolve visitor concerns and complaints
• Be responsible for Scotiabank Family History Centre daily cash reconciliation
• Attend orientation sessions and complete training readings
• Assist with other duties as assigned by the Reference Services Manager

Education, Knowledge & Experience

Skills and Qualifications ?Required

• Bachelor?s degree or certificate in related discipline such as museum or library studies
• This position requires the use of both Official Languages (French/English) written and verbal
• Experience in the customer service industry, ideally a museum or library
• Demonstrated ability to develop good working relationships with team members
• Outgoing personality with excellent written and verbal communication skills
• High level of customer service skills
• Demonstrated research skills: abilities in locating, evaluating, analyzing and synthesizing large amounts of historical information from diverse sources
• Experience working within a high traffic environment either within a museum, library and/or customer service position
• Strong attention to detail and excellent organizational skills: ability to plan, organize, prioritize and meet deadlines
• Demonstrated ability to take initiative and work with minimum supervision and to develop working relationships with all members of the organization creating a strong team environment
• Initiative and judgment in determining the extent of visitor information needs

Skills and Qualifications ? Desired

• Knowledge of Canadian immigration patterns and history
• Substantial knowledge and experience in the field of genealogy
• Knowledge of Adobe Photoshop, Microsoft Access and basic scanning procedures an asset
• Proficiency in additional languages beyond Canada?s official languages

Working Conditions & Physical Demands

• Busy library environment
• Requires long periods at a desk and time in front of a computer
• Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required
• Willingness to wear a Canadian Museum of Immigration at Pier 21 uniform

Compensation for this position is commensurate with experience and includes a comprehensive benefit package.

If you are interested in this opportunity please send a resume and a cover letter to Cara MacDonald, Reference Services Manager, at caramacdonald@pier21.ca

Competition closes at 5 p.m. on Friday, April 5th, 2013.

We thank all applicants for their interest. However, only those selected for an interview will be contacted. Top candidates shortlisted for an interview may be required to take a French or English language proficiency test.

The Canadian Museum of Immigration at Pier 21 is committed to the principles of Employment Equity and to achieving a workforce which is representative of the Canadian population. We strongly encourage candidates to self-identify if they are a woman, an Aboriginal person, a member of a visible minority group or a person with a disability.

Like this:

Like Loading...

This entry was posted on 2013/03/30 at 16:01 and is filed under Careers, Government libraries. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.

Sorry, the comment form is closed at this time.

Source: http://clagov.wordpress.com/2013/03/30/job-pier-21/

kate gosselin helicopter crash matt jones whitney houston in casket photo resolute national enquirer whitney houston casket photo jk rowling